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Frequently Asked Questions

Welcome to our FAQ! We're glad you're here and that you're our customer. We've tried to answer the most common questions.

Product & cooler

What can I expect regarding the quality of the ice bath and cooler?


At ICEO, quality and performance are paramount. Our ice bath is designed with Drop-Stitch technology, ensuring maximum stability and sturdiness—even with intensive use. This is comparable to the quality of a high-end stand-up paddleboard. The cooler cools the water to 3°C without you having to constantly carry 50 kg of ice. Within 5 minutes, the bath is ready to use—at home, in the gym, or outdoors. With a 2-year warranty , a complete accessory package, and thoughtful details (such as handles, a thermal cover, and an antibacterial filter), you'll experience reliable, safe, and powerful cold therapy every time.

How many kW is the cooler and how quiet is it?

Our cooler is a 3KW unit powerful enough to heat the ice bath to temperature in about an hour. The noise level is <30db/a at a distance of 10m, so it's barely audible from a short distance.

Can the cooler just be left outside without protection?

The cooler is waterproof and can be left outside, but as with any device, it is better to have a cover or cover, for example, as this will extend its lifespan.

How long does it take for the ice bath to heat up?

That depends on the starting temperature and whether you use a cooler. With a cooler, you can reach 3°C in 1 to 2 hours, depending on the conditions. With the app, you can easily set a time when the bath should be cold!

Can the ice bath also be used without a cooler?

Yes. The bath is fully functional with just ice cubes. The ice bath cooler is optional for those who want maximum control and convenience.

What is the minimum and maximum water volume?

The bath has a capacity of 290 to 350 liters. Enough for a deep, complete immersion for any adult.

To what temperature does the ice bath cooler cool the water?

The cooler cools the water to a minimum of 3°C , regardless of the outside temperature.

How do I maintain the cooler and ice bath?

Clean the filter regularly (1 to 1.5 months), change the water every 15–30 days, and rinse the pool after use. The cooler requires little maintenance.

Can I connect the cooler to a standard electrical socket?

Yes, the cooler works with a standard 230V outlet. No special installation is required.

Is the bath suitable for daily use?

Absolutely. It's designed for high-performers and athletes who train and recover daily.

Is the pool resistant to sunlight and frost?

Yes, but prolonged exposure to sun or frost can damage the material. Use the included cover and preferably store it under a roof.

How portable is the ice bath? Does it fit in a car?

Absolutely. Thanks to the inflatable drop-stitch design, the pool folds compactly and fits into a large sports bag or car trunk.

Shipping & Delivery

What is the delivery time of my ice bath?

Orders within the Netherlands are delivered within two weeks. We ship via trusted partners like PostNL and DHL. You'll receive a track & trace code to follow your package.

What are the shipping costs?

Shipping within the Netherlands is free for all orders over €150.00. Orders under this amount are charged at €5.95.

Do you also deliver internationally?

Yes, we also ship to other EU countries. Delivery times and shipping costs vary by country. See the shipping information at checkout for an accurate calculation. Free shipping applies to orders over €50.00 in the Netherlands.

How do I track my order?

Once your order has been shipped, you'll automatically receive an email with a track & trace link. This way, you can easily track your order.

Can I change my delivery address after ordering?

Yes, as long as the order hasn't shipped yet. Please contact our customer service or use our contact form as soon as possible.

Returns & Exchanges

Can I return my ice bath?

Yes. You have a 14-day return period after receiving your order. The product must be unused, undamaged, and complete, including the original packaging. See our full terms and conditions.

How do I start a return?

Log in here with your email address, and we'll automatically send you a code to log in. Here you'll see an overview of your orders and the option to register a return.

Are there any charges for returns?

At ICEO, we believe you have to experience the power of cold to truly understand it. That's why we offer a 30-day satisfaction guarantee. Not completely convinced? You can return your ice bath – hassle-free.

When will I get my money back?

Within 7 business days of receiving and inspecting the returned product. Refunds will be processed using the same payment method you used to pay.

Orders & Payments

How do I place an order with ICEO?

Choose your desired ice bath, add it to your cart, and complete your order through our secure checkout. You'll receive an order confirmation immediately by email.

What payment methods do you accept?

We accept iDEAL, Bancontact, Visa, Mastercard, PayPal and Klarna (pay later).

I didn't receive a confirmation, what now?

Check your spam folder or search for "ICEO" in your inbox. Still nothing? Contact us via the contact page.

Can I still change or cancel my order?

As long as your order has not yet been shipped, you can contact us to change or cancel your order.

Warranty & Customer Service

What warranty do I get on my ice bath?

You will receive a 2-year manufacturer's warranty against material and manufacturing defects.

What is covered under warranty?

Defects due to normal use, such as leaks, pump failure, or drop-stitch damage. Damage due to misuse or negligence is not covered by the warranty.

How do I claim warranty?

Send an email with your order number, photos of the defect, and a description to info@ijsbad.com. We will contact you within two business days.

Can I order spare parts?

Yes, we offer individual parts such as filters, covers, and repair kits. We also offer some of these through our webshop. Don't see your part listed? Please contact us.

Is your answer not there?

Please do not hesitate to contact us.

Karst medeoprichter ICEO